Introduction Persona Engage is your access point to receive agent contact center calls, make outbound calls, and manage digital campaigns based on your role and your company’s configuration. The purpose of this guide is to provide how to login to Persona Engage, a tour of the agent dashboard, and how to use your dashboard based on your role.   Getti...

Introduction Persona Engage is your access point to monitor and manage your call center and agents. The purpose of this guide is to provide a tour and navigation of Persona Engage for managers and supervisors, provide a list of the most important live and historic reports, and several daily tasks you may complete in managing your call center.   Gett...